At McDonald's, training begins by preparing employees to serve customers at the counter and extends to programs that help individuals launch their own franchise.
Read moreMaking learning personal at McDonald's
In 2013, McDonald's launched a three-year education strategy to give our employees opportunities for personal development.
Read moreMcDonald's special sauce: Learning
At McDonald's, we used business metrics to show that the top-performing restaurants used our training more effectively. As a result, those restaurants enjoyed lower crew and manager turnover, higher employee engagement, better customer satisfaction scores, fewer complaints, and higher cash flow.
Read moreMcDonald's USA: Where burgers are big business
The Learning Elite program is a great way to benchmark what you're doing against great things being done in other organizations. We worked hard to move up the ranks and used the program to benchmark our work against what other leading organizations were doing.
Read moreServing up learning
Many learning leaders struggle to figure out what they should be doing, or they struggle to show how what they're doing connects to the business. By starting with the business, instead of the training, you ensure training is well aligned to what the business needs.
Read more90,000 Served: Hamburger University turns 50
Over the course of 50 years, McDonald's Hamburger University went from a small classroom in the basement of a restaurant to a world-class training center dedicated to giving employees a state-of-the-art learning experience.
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